Getting started - Introduction

Help

On this page, you will find answers to frequently asked questions about our VPS hosting service. We offer a comprehensive support section that includes this help page, community-led tutorials and answers to questions, and our support team who can be reached via the contact form. Our commitment to ensuring customers have the best possible experience with their virtual private server is second-to-none.

Here you can browse under a series of subheadings to learn the answers to your questions. The information provided is aimed at helping you understand the way our specific VPS service works. If you need assistance with advanced configuration of servers and applications for your server, domain or websites, you may find more information in our Community section.

Navigation

Under the 'Help By Topic' heading, you will see a number of subsections that serve as topics for the FAQs contained within. Simply click on the topic that relates to your query and scroll down to browse the questions and answers we have provided. We hope that you will find what you are looking for here, but if not, you will see that we have provided links to the Community and Tutorials sections where there is a wealth of information about VPS-related tasks.

You will see that there is a search bar at the top of the page. This may be the fastest way to find the information you are looking for. Simply type your question and see a list of relevant results to find the answers you need quickly.

Topics covered

• General: Here you will find information about accounts, policies and privacy relating to our company. This is designed to help you understand the way we work and manage your data. These are important things in the modern world and we aim to be completely transparent with our customers.
• Getting started: Here you will find information that introduces you to VPSServer.com and how it all works. You will learn more about the benefits of being a customer and guidance on setting up your first server to begin working.
• Billing: This section contains everything you need to know about payments to VPSServer.com. We have a selection of plans and payment models available to suit any customer and this is the place to go to find out more. You can also learn about policies regarding refunds, additional charges, invoices and trial periods.
• Affiliate program: VPSServer.com has an affiliate program for our users to earn money through referrals. We have provided detailed information about this program in this section so be sure to read it if you plan to share your affiliate link to bring in more users.
• Tech Support: Here, we have provided detailed information about backing up your data and configuration, setting up your VPS and choosing from our pool of templates. This is information that is very specific to our service and which users may not be able to provide in the Community section. If you need tech support for complex setup and configuration issues, please visit our Community and Tutorials sections. Here, you will find a wealth of information from other users who have encountered and resolve similar issues.

Expert help

When you are unable to find the information you need anywhere in our comprehensive support sections, we have you covered. You can contact VPSServer.com anytime to get expert support from one of our VPS specialists. We endeavour to provide help as fast as possible, but it is always recommended to explore this page and our community sections first as you may be able to find a solution in just a few clicks.

Having said that, we welcome your inquiries and our team is always on hand to answer your questions and help solve any issues you may encounter. Whether you need technical support or help to choose the right VPS package for your needs, our sales and support teams have the expertise to assist.